Returns & Exchanges

WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT.

Return Policy:

Abeiller product satisfaction guarantee: We always hope you love all our products from Abeiller, but should you be less than happy with your  product purchase, return the unused product in its  original packaging to us within 30 days for a refund.

 

  • We must receive your return within 30 days of your order date to be eligible for a refund. 
  • Returns must be scent free, unworn, unwashed, with all tags attached. Please include your package slip with the return.
  • Sale items are final and cannot be returned or exchanged. 
  • If an unused product is returned between the 30 days, you can receive an Abeiller gift card for the purchase price of the product.
  • Past 31 days an item cannot be returned for refund, exchange or gift card.
  • Gift Cards are non-refundable and will not be replaced if lost or stolen. 
  • Shipping charges are not refundable.

 

Abeiller does not provide pre-paid return labels. When shipping a return, we highly recommend adding tracking information for your personal records.

 

Where do I send my return to?

Abeiller LLC
7714 N Highway 146
Suite B #1039
Baytown, TX 77523-9580

HOW WILL I RECEIVE MY STORE CREDIT? 

Expect an emailed E-Gift card within 3 business days of the delivery of your Return at our warehouse.

Exchanges

If you wish to exchange your item for another , you must return your unwanted item back to us. After we receive, inspect and approve your item, we will issue a store credit via E-Gift card. You may then place an order for the desired item using your store credit. 

 

Defective Items:

All defective merchandise must be reported within 3 days of receiving. Merchandise that has been washed cannot be accepted for store credit.

Additional non-returnable items:

- Gift cards

 

 

For more information contact us at abeiller@abeiller.co


Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. 

 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days)

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

To complete your return, we require a receipt or proof of purchase.  

If you are shipping an item ,you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.